Dear Rabeanco Privileged customer ( Ms. Chen ),
We have well received your case. Thank you very much in advance for your kind support to Rabeanco.
After seriously checking, we have found that the exchange rate of our receiving bank is about 4.64 and NTD is 5603.77 (both of which are obviously shown on your bank slip of credit card) at that time. Please understand that the rate and bank charge are various among various banks in various nations at various timing. However, the lowest rate may be ever about 4.52 on 1st March.
Based on 4.52, HKD1207 = about NTD5455.64. So, there will be a different amount of NTD143.13 ( NTD5603.77 – NTD5455.64, about HKD32.78 ).
Rabeanco always stresses on the professional services. To show our appreciation on your valuable advice and continuous support, we exceptionally send you a special Cash Coupon of HKD100 ( only applicable at all Hong Kong Rabeanco Shops, except Rabeanco Counters in Department Stores, with expiry date of 30th Sept., 2009 ) for the next purchase. We are very grateful if you kindly e-mail us your mailing address with full name as soon as possible for the Cash Coupon..
New Trendy and Colourful Styles with charming designs also always launch at Rabeanco Shops bi-weekly. You are so welcome to visit Rabeanco Image Shops time by time. Sincerely hope that we can frequently serve you at Rabeanco Shops. Your kindest advices are very essential to upgrade our service and so please continuously offer us support and comment.
Dear Ms. Chen,
Thanks a lot for your kind advice.
We are so sorry for your displeasing experiences at the exchange rate! Our Front Line members really forgot to let you know that you had a right to choose whether you pay in HKD or NTD at that time.
Of course, we have certainly reminded the Front Line Staff of Man Yee Arcade that they should ask for the privileged customers whether they would like to pay in HKD ( let them back to their nation by their bank’s rate ) or in their own nation currency by our receiving bank rate at that moment.
For your next purchase, you could kindly choose pay in HKD and so there will be only HKD (without NTD and exchange rate) shown on the bank slip of your credit card., and then it will let your bank for the currency exchange by its rate.
The HKD100 Cash coupon will be sent to you by air mail promptly. We are so sorry again for any inconvenience or trouble caused. Sincerely hope that you will well enjoy your shopping in Rabeanco in the coming days.
Your continuous support and valuable advice are always essential to upgrade Rabeanco.
Customer Service Dept.